Cookies and how we use them

We operate an implied consent policy. This means that we assume that if you visit the website with your browser set to accept cookies that you are happy with their usage. If you are not happy you should not use the site or delete these cookies at the end of your visit.

What are cookies?

Cookies are small text files that are transferred by a website to your browser directory. They help the website identify your browser or device. They perform different tasks on a website, and certain aspects of the website will not function correctly without them. To find out more about cookies visit

Cookies used on this website

Google Analytics is used to gather information about users, how they found and navigated the site, as well as facts about which browsers they have used. The data gathered by this cookie is anonymous and is used to enhance the usability of the website. Further information is available here

Privacy Notice

This privacy notice applies between you, the User of this website and Citrefine International Ltd, the owner and provider of this website.  Citrefine International Ltd takes the privacy of your information very seriously.  This privacy notice applies to our use of any and all Data collected by us or provided by you in relation to your use of the website and any other dealings you have with the company.

Definitions and interpretation

1.       In this privacy policy the following definitions are used:-

Data – collectively all information that you submit to Citrefine International Ltd via the website.  This definition incorporates, where applicable, the definitions provided in the Data Protection Laws

Data Protection Laws – any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK

GDPR – the General Data Protection Regulation (EU) 2016/679

We, us or CIL – Citrefine International Ltd

User or you – any third party that accesses the website and is not either employed by Citrefine International Ltd and acting in the course of their employment or engaged as a consultant or otherwise providing services to Citrefine International Ltd and accessing the website in connection with the provision of such services

Website – the website you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.       In this privacy policy, unless the context requires a different interpretation:

a.       the singular includes the plural and vice versa

b.      references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy

c.       a reference to a person includes firms, companies, government entities, trusts and partnerships

d.      ‘including’ is understood to mean ‘including without limitation’

e.      reference to any statutory provision includes any modification or amendment of it

f.        the headings and sub-headings do not form part of this privacy policy

Scope of this privacy policy

3.       This privacy policy applies only to the actions of Citrefine International Ltd and Users with respect to this website.  It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

4.       For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’.  This means that Citrefine International Ltd determines the purposes for which, and the manner in which, your Data is processed.

How we collect data

5.       We collect Data in the following ways:   

a.       Data is given to us by you and

b.      Data is collected automatically

Data that is given to us by you

6.       CIL will collect your Data in a number of ways, for example:

a.       When you contact us through the website, by telephone, post, email or through any other means; in each case, in accordance with this privacy policy

Data that is collected automatically

7.       To the extent that you access the website, we will collect your Data automatically;

a.       We automatically collect some information about your visit to the website.  This information helps us to make improvements to the website content and navigation and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

Lawful basis for Processing Information

8. Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is we have a contractual obligation.

We have been asked to provide a quote and we are required to process personal data in order for us to be able to fulfil our contractual obligation to supply this. This applies even if you don’t enter into a contract with the company.

Keeping data secure

9.       We will use technical and organisational measures to safeguard your Data, for example we store your data on secure servers.

10.       Technical and organisation measures include measures to deal with any suspected data breach.  If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address:

11.   If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit  Get Safe Online is supported by HM Government and leading businesses.

Data retention

12.   Unless a longer period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request your Data to be deleted.

13.   Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

14.   You have the following rights in relation to your Data:

a.       Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information.  If we provide you with access to the information we hold about you, we will not charge for this, unless your request is ‘manifestly unfounded or excessive’.  Where we are legally permitted to do so, we may refuse your request.  If we refuse your request, we will tell you the reasons why.

b.      Right to correct – the right to have your date rectified if it is inaccurate or incomplete.

c.       Right to erase – the right to request that we delete or remove your Data from our systems.

d.      Right to restrict our use of your Data – the right to ‘block’ us from using your Data or limit the way in which we can use it.

e.      Right to data portability – the right to request that we move, copy or transfer your Data.

f.        Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

15.   To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address

16.   If you are not satisfied with the way a complaint you make in relation to your how your Data is handled by us, you may be able to refer your complaint to the relevant Data Protection Authority.  For the UK, this is the Information Commissioner’s Office (ICO).  The ICO’s contact details can be found on their website at

17.   It is important that the Data we hold about you is accurate and current.  Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

17.   This website may, from time to time, provide links to other websites.  We have no control over such websites and are not responsible for the content of these websites.  This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

19.   Citrefine International Ltd may, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of Citrefine International Ltd.  Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

20.   We may also disclose Data to a prospective purchaser of our business or any part of it.

21.   In the above instances, we will take steps with the aim of ensuring your privacy is protected.


22.   You may not transfer any of your rights under this privacy policy to any other person.  We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

23.   If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

24.   Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

25.   This agreement will be governed by and interpreted according to the law of England and Wales.  All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

26.   CIL reserves the right to change this privacy policy as we deem necessary from time to time or as maybe required by law.  Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

This privacy notice was last updated on 15th September 2020.

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